Refund policy
Refunds & Returns Policy – Lyla's Blend
At Lyla's Blend, we create small-batch skincare using carefully selected botanical ingredients. Due to the personal and hygienic nature of skincare products, we apply clear and fair return conditions.
Returns
We accept return requests within 30 days of delivery for unopened and unused items only, in their original packaging and in the same condition as received. Proof of purchase is required.
Opened or used skincare products are not eligible for return, unless the item arrives damaged, defective, or incorrect.
To request a return, please contact hello@lylasblend.com. Returns must be approved before being sent back. Items returned without prior approval will not be accepted.
Customers are responsible for return shipping costs unless the item is faulty or incorrect.
Damaged, Faulty, or Incorrect Items
Please inspect your order upon delivery. If your item arrives damaged, faulty, or incorrect, contact us promptly with details and photographs where appropriate so we can assess the issue and arrange a replacement or refund.
Non-Returnable Items
For hygiene and safety reasons, we do not accept returns on:
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Opened or used skincare and personal care products
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Sale items
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Gift cards
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Custom or personalised orders
Exchanges
We do not offer direct exchanges. If an eligible item is approved for return, you may place a new order once the return has been completed.
UK & European Consumer Rights
If your order is shipped within the UK or European Union, you have the right to cancel your order within 14 days under consumer protection regulations. This applies only to unused, unopened items in original packaging.
Refunds
Once an approved return is received and inspected, refunds will be issued to the original payment method within 10 business days. Please allow additional time for your bank or card provider to process the transaction.
If more than 15 business days have passed since approval, please contact hello@lylasblend.com